Adding a New Announcement
From ACCORD5 Docs
To add a new announcement to your helpdesk, head over to the "Management" section of the ACP. In the grey sidebar menu, under Announcement Control, click on Add Announcement.
You will be greeted with the Add Announcement screen. Let's walk through it:
Contents |
Title
The desired title for your announcement, visible to customers and staff.
Excerpt
An excerpt that will be displayed as a small preview of the announcement on the helpdesk portal page.
If you do not provide an excerpt, Trellis Desk will automatically use the first 200 characters of the announcement.
Start Date/Time
You may provide a date and time at which you would like this announcement to be published; use a 24-hour format. No one will see this announcement until after this date has passed. If you specify a start date/time, you will not be able to send an email to your members regarding the announcement.
End Date/Time
You may provide a date and time at which you would like this announcement to end; use a 24-hour format. After this date/time, the announcement will no longer be available for viewing.
Options
Choose to disable comments on this announcement, and opt to send a notification email to all of your members informing them of this new announcement.
Announcement Body
Type out your announcement in the text entry box.
Click the "Add Announcement" button once you're finished.
