Adding a New Article
From ACCORD5 Docs
To add a new article to your knowledgebase, head over to the "Management" section of the ACP. In the grey sidebar menu, under KB/Pages Control, click on Add A New Article.
You will be greeted with the Add A New Article screen. Let's walk through it:
Contents |
Title
The desired title for your article, visible to customers and staff.
Category
The knowledgebase category that this article should be filed under.
Description
A short summary of what your article is about; it will be displayed under the article title in your knowledgebase.
Keywords
Provide several keywords (separated by a comma) that describe this article's content. They will be used as a part of your knowledgebase search index.
Security
Choose to disable comments on this article, and prevent this article from being rated by customers.
Article Body
Type out your article in the text entry box.
Click the "Add Article" button once you're finished.
