Adding a New Custom Profile Field
From ACCORD5 Docs
To add a new custom profile field to your helpdesk, head over to the "Management" section of the ACP. In the grey sidebar menu, under Member Control, click on Custom Profile Fields.
You will see the Custom Profile Fields List panel.
Contents |
Adding a New Profile Field
At the bottom of the Custom Profile Fields List, click on the white "Add A New Field" button. You will be brought to the Adding Custom Profile Field screen where you can setup your new custom field. Let's take a look:
Name
Provide a name for your custom profile field, exactly as it should appear to both customers and staff members.
Key
Assign a unique lowercase/alphanumeric identifier to your new field.
Type
Choose a field type; available options include text field, text area, drop-down list, checkbox, and radio.
Extra
If you chose drop-down list or radio as your field type, list out your choices here. Click on the "Toggle information" link below this setting to see an example.
Required
If set to 'Yes', the user must fill out this field when they update their profile information.
Show on Registration
If set to 'Yes', the user must fill out this field when they register for their account.
Show on Ticket View
If set to 'Yes', this custom profile field (and the member's response) will be shown to staff members in the Ticket Details panel of ticket view.
Staff Only
If set to 'Yes', only staff members with ACP access will be able to view and edit this field; customers will not be able to see it or provide a response to it.
Group Permissions
Select the group(s) that your new custom field should be made available to. Only members of the groups that you select will be able to see/respond to this field.
Click the "Add Field" button once you're finished.
