Adding a New Member Account
From ACCORD5 Docs
Unless you have disabled new user registrations in Security and Privacy Settings, users can create their own accounts in the helpdesk front-end.
If you'd like, you can create a new member account in the ACP. To manually add a new member account, head over to the "Management" section of the ACP. In the grey sidebar menu, under Member Control, click on Add A New Member.
You will be greeted with the Add A New Member screen. Let's take a look:
Contents |
Adding a Member Account
Username
The unique name used to identify this member.
Email Address
The person's email address.
Password
The password that this member will use to login.
Title
A special member title assigned to this user; handy for identifying staff positions like Administrator, Support Specialist, or Resident Expert on Everything.
Group
The user group that this member will belong to.
Time Zone
The time zone of the location in which the member resides.
DST Active
This option is used if the member's time zone observes Daylight Savings Time.
Language
The language option that this member will use at your helpdesk.
Skin
The skin that this member will see when using your helpdesk.
Rich Text Editor
If set to 'Enabled', this user will have access to rich text formatting options when writing replies.
Email Notifications
If set to 'Enabled', this user will receive email alerts for events you specify in the Notifications For setting below.
Email Type
This option determines whether email alerts sent to this user will be in HTML or plain text format.
Notifications For
If email notifications are enabled for this user, select which events they should receive alerts for (new ticket creation, new reply creation, new announcements, etc.).
Ban Settings
If any of these options are set to 'Yes', the member will be unable to access that section.
Click the "Add Member" button once you're finished.
