Adding a New User Group
From ACCORD5 Docs
To add a new user group to your helpdesk, head over to the "Management" section of the ACP. In the grey sidebar menu, under Member Control, click on Add A New Group.
You will be greeted with the Add A New Group screen. Let's walk through it:
Contents |
Name
The desired name for your new user group.
Component Access
Choose whether or not group members can access tickets or the knowledgebase in the customer front-end.
Can...
Choose the tasks that members of this group can perform.
Max Upload Size
If members of this group can attach files to tickets, specify how large (in bytes) their attachments can be.
ACP Access
If set to 'Yes', members of this group will be able to access the Administration Control Panel.
ACP Permissions
If members of this group can access the Administration Control Panel, select which portions of the ACP they can access.
ACP Department Permissions
If members of this group can access the Administration Control Panel, select which departments they can view tickets for.
Click the "Add Group" button once you're finished.
