Announcement Settings
From ACCORD5 Docs
To adjust your announcement settings, head over to the "Management" section of the ACP. In the grey sidebar menu, under System Settings, click on View All Settings. Then, on the next page, click on Announcement Settings.
You will be greeted with the Announcement Settings screen. Let's have a look:
Contents |
Enable Announcements
If set to 'Yes', your helpdesk members will be able to read any announcements you create.
Display Announcements on Portal
If set to 'Yes', an Announcements section will be displayed on your portal showing excerpts of recent announcements.
Announcements to Display on Portal
In this box, enter the number of recent announcements you'd like to show on the portal page.
Excerpt Character Limit
If you haven't provided an excerpt for one of your announcements, Trellis Desk will show the first X characters of the announcement as an excerpt. Fill in that X with a number; the default number is 200. You can leave this field blank to disable this feature.
Enable News Page
If set to 'Yes', your helpdesk will have a dedicated news page that shows full announcements.
Announcements to Show on News Page
In this box, enter the number of recent announcements you'd like to show on the news page.
Allow Commenting
If set to 'Yes', users will be able to comment on announcements as long as their group permissions allow this.
Enable Rich Text Editor
If set to 'Yes', members will be able to use the TinyMCE rich text editor when composing comments.
Once you've finished configuring your settings, click "Update Settings".
