Canned Replies
From ACCORD5 Docs
Canned replies are pre-made responses that you can quickly insert into a ticket reply.
To manage canned replies, head over to the "Management" section of the ACP. In the grey sidebar menu, under Ticket Control, click on Manage Canned Replies.
The Canned Replies List panel shows the names and descriptions of the canned replies currently setup in your helpdesk system.
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Adding a New Canned Reply
At the bottom of the Canned Replies List, click on the white "Add A New Canned Reply" button. You will be brought to the Add New Canned Reply screen where you can setup your new reply.
Name
The desired name for your canned reply, visible to staff members.
Description
A brief overview of the purpose of this canned reply.
Reply
Type out your actual reply content in the text entry box.
Click the "Add Canned Reply" button once you're finished.
Editing a Canned Reply
On the Canned Reply List, click on the blue "Edit" capsule button next to the reply you would like to modify. You will be brought to the Edit Canned Reply screen where you can modify all of the settings listed above.
Deleting a Canned Reply
On the Canned Reply List, click on the blue "Delete" capsule button next to the reply you would like to remove. A confirmation message will appear, ensuring that you really want to remove this reply. Click "OK" to do so.
