Custom Department Fields
From ACCORD5 Docs
Custom department fields are special form fields (text input boxes, checkboxes, drop-down menus, etc.) that you can create for users to fill out when they are submitting a ticket to a particular department.
To manage custom department fields, head over to the "Management" section of the ACP. In the grey sidebar menu, under Ticket Control, click on Custom Department Fields.
The Custom Department Fields List panel shows the names and descriptions of the custom fields currently setup in your helpdesk system.
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Adding a New Custom Department Field
At the bottom of the Custom Department Fields List, click on the white "Add A New Field" button. You will be brought to the Adding Custom Department Field screen where you can setup your new field.
Name
The desired name for your custom field, visible to customers and staff.
Description
A unique identifier for this field; it must be alphanumeric and lowercase.
Type
Select the type of field you wish to create (text input field, drop-down list, checkbox, etc.)
Extra
If you selected drop-down list or radio as a type, enter the values that you would like to display in the list.
Required
If set to 'Yes', users must fill in this field before they can submit the ticket.
Departments
Select the department(s) where this field should appear when users are submitting a ticket.
Click the "Add Field" button once you're finished.
Editing a Custom Department Field
On the Custom Department Field List, click on the blue "Edit" capsule button next to the field you would like to modify. You will be brought to the Edit Custom Department Field screen where you can modify all of the settings listed above.
Deleting a Custom Department Field
On the Custom Department Field, click on the blue "Delete" capsule button next to the field you would like to remove. A confirmation message will appear, ensuring that you really want to remove this field. Click "OK" to do so.
