Editing or Deleting a Member

From ACCORD5 Docs

To manage a member account, head over to the "Management" section of the ACP. In the grey sidebar menu, under Member Control, click on Manage Members.

You will see the Members List panel, which shows the names and ticket counts of the users currently registered in your helpdesk system.

Contents 1 Editing a Member Account 1.1 Username 1.2 Email Address 1.3 Password 1.4 Title 1.5 Group 1.6 Time Zone 1.7 DST Active 1.8 Language 1.9 Skin 1.10 Rich Text Editor 1.11 Email Notifications 1.12 Email Type 1.13 Notifications For 1.14 Ban Settings 2 Deleting a Member Account

Editing a Member Account

On the Members List, click on the blue "Edit" capsule button next to the user account you would like to modify. You will be brought to the Editing Member screen where you can modify several settings:

Username

The unique name used to identify this member.

Email Address

The email address that this member has provided.

Password

The password that this member uses to login.

Title

A special member title assigned to this user; handy for identifying staff positions like Administrator, Support Specialist, or Resident Expert on Everything.

Group

The user group that this member belongs to.

Time Zone

The time zone of the location in which the member resides.

DST Active

This option is used if the member's time zone observes Daylight Savings Time.

Language

The language option that this member uses at your helpdesk.

Skin

The skin that this member sees when using your helpdesk.

Rich Text Editor

If set to 'Enabled', this user will have access to rich text formatting options when writing replies.

Email Notifications

If set to 'Enabled', this user will receive email alerts for events you specify in the Notifications For setting below.

Email Type

This option determines whether email alerts sent to this user will be in HTML or plain text format.

Notifications For

If email notifications are enabled for this user, select which events they should receive alerts for (new ticket creation, new reply creation, new announcements, etc.).

Ban Settings

If any of these options are set to 'Yes', the member will be unable to access that section.

Click the "Edit Member" button once you're finished.

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Deleting a Member Account

On the Members List, click on the blue "Delete" capsule button next to the user account you would like to remove. A confirmation message will appear, ensuring that you really want to remove this member from the system. Click "OK" to do so.