Editing or Deleting an Announcement
From ACCORD5 Docs
To manage announcements, head over to the "Management" section of the ACP. In the grey sidebar menu, under Announcement Control, click on Manage Announcements.
The Announcement List panel shows the names and descriptions of the announcements currently available in your helpdesk system.
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Editing an Announcement
On the Announcement List, click on the blue "Edit" capsule button next to the announcement you would like to modify. You will be brought to the Editing Announcement screen where you can modify all of these settings:
Title
The desired title for your announcement, visible to customers and staff.
Excerpt
An excerpt that will be displayed as a small preview of the announcement on the helpdesk portal page.
If you do not provide an excerpt, Trellis Desk will automatically use the first 200 characters of the announcement.
Start Date/Time
You may provide a date and time at which you would like this announcement to be published; use a 24-hour format. No one will see this announcement until after this date has passed. If you specify a start date/time, you will not be able to send an email to your members regarding the announcement.
End Date/Time
You may provide a date and time at which you would like this announcement to end; use a 24-hour format. After this date/time, the announcement will no longer be available for viewing.
Options
You can choose to disable comments on this announcement.
Announcement Body
Type out your announcement in the text entry box.
Click the "Edit Announcement" button once you're finished.
Deleting an Announcement
On the Announcement List, click on the blue "Delete" capsule button next to the announcement you would like to remove. A confirmation message will appear, ensuring that you really want to remove this announcement. Click "OK" to do so.
