Email Piping
From ACCORD5 Docs
When you enable email piping, your customers will be able to send support inquiries to an email address at your domain; these inquiries will then automatically be generated as tickets in your helpdesk system.
First, ensure that the pipe.php file in your Trellis Desk sources folder has its permissions set to 0755 to allow execution.
Setup Email Piping in Trellis Desk
You'll need to enable the email piping option for a department of your helpdesk. In the ACP, under the "Management" section, click on Manage Departments in the grey sidebar menu.
In the Department List panel, click on the blue "Edit" capsule button next to the department you want to enable email piping for.
On the Editing Department screen, click the 'Yes' option for the Enable Email Piping setting. In the Incoming Email field, enter the address to which customers will send their emails.
Configure any other options (such as the Enable Guest Emails setting), and click on the "Edit Department" button once you're finished.
Configuring cPanel (X3 skin)
Let's setup cPanel to pipe any mail sent to that address you chose into Trellis Desk. Login to cPanel, and in the Mail section, click on Forwarders.
Click on Add Forwarder. Now enter the address to which customers will send their emails -- this should be the same address that you provided in your Trellis Desk department settings. Under Destination, select "Pipe to a Program".
In the text entry field, type in the relative path to the pipe.php file in your Trellis Desk sources folder. An example might be /public_html/trellis/sources/pipe.php or /home/mywebsite/public_html/support/sources/pipe.php. Once you're finished, click on Add Forwarder.
Email piping should now be setup - send a test email to the address you specified and ensure that a ticket is generated in your helpdesk.
Configuring cPanel (alternate method)
Users have reported success using the following method. Login to cPanel, and in the Mail section, click on Forwarders.
Click on Add Forwarder. Now enter the address to which customers will send their emails -- this should be the same address that you provided in your Trellis Desk department settings. Now, pipe the email to |/usr/bin/php -q /ABSOLUTE_PATH_TO/pipe.php.
If you are having difficulty configuring email piping, or would like to share a configuration method that worked for you, please create a post over on our company forums.
