Knowledgebase Settings

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To adjust your KB settings, head over to the "Management" section of the ACP. In the grey sidebar menu, under System Settings, click on Knowledgebase Settings.

You will be greeted with the Knowledgebase Settings screen. Let's see if we can't make some sense of it:

KB Settings screen

Contents

Enable Knowledgebase

If set to 'Yes', your helpdesk users will be able to cruise around your knowledgebase.

Allow Rating

If set to 'Yes', users will be able to rate articles as long as their group permissions allow this.

Allow Commenting

If set to 'Yes', users will be able to comment on articles as long as their group permissions allow this.

Enable Rich Text Editor

If set to 'Yes', members will be able to use the TinyMCE rich text editor when composing comments.


Once you've finished configuring your settings, click "Update Settings".

Retrieved from "http://docs.accord5.com/Knowledgebase_Settings"