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Welcome to ACCORD5 Docs, our product documentation area.

What is Trellis Desk?
Help is on the way. Trellis Desk is a powerful, robust help desk solution for your business or organization. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features to revitalize the way your business handles customer support. It is a completely free product; you will never have to pay any license fees to use Trellis Desk. For more details, visit the Trellis Desk product page at the ACCORD5 website. The latest available public release is version 1.0.4. Download it now.
Common Trellis Desk questions
Frequent Trellis Desk support questions: How do I setup email piping on my server? Can I setup email piping if my email is hosted by Google? Is Trellis Desk really free? What are the Trellis Desk system requirements? Where are the release notes / version history?
Getting Things Done with Trellis Desk
Trellis Desk video tutorials: Changing the Priority of a Ticket in the ACP Creating a New Ticket in the ACP More tutorial videos will be added soon. QuickTime required. Don't have QuickTime installed? Get it!
About the ACCORD5 Docs site
Suggestions welcome! We'd love to hear your ideas on what can be improved. Let us know on our company forums! NOTE: Only ACCORD5 staff and members of the Inner Circle program can edit and create pages.

Browse Trellis Desk articles

Select a category below to view relevant articles, or try the page index.

Installing Trellis Desk
Learn how to setup Trellis Desk on your server.
Upgrading Trellis Desk
Learn how to upgrade your existing Trellis Desk system to a newer version.
Administration CP Layout
Get familiar with the look and feel of the Administration Control Panel.
Administration Home
Learn about the information presented in the Administration Home section.
Ticket Control
Learn about ticket handling, departments, custom ticket fields, and canned replies.
Announcement Control
Learn about help desk announcement management.
Member Control
Learn about user accounts, groups/permissions, and custom profile fields.
Knowledgebase Control
Learn about the management of KB articles, categories, and custom pages.
System Settings
Get down and dirty with Trellis Desk's configuration options.
Skins and Languages
Read about skin management, skin tools, and language management.
System Maintenance
Learn how to keep your system in top shape using maintenance functions.
Making Backups
Learn about Trellis Desk's data backup capabilities.
Email Piping
Learn how to setup email piping functionality.

In addition to this software documentation, you can receive free peer-to-peer support on the ACCORD5 Company Forums.