Release Notes
From ACCORD5 Docs
Contents |
Version 1.0.4
Released April 1, 2010
General Updates
- Improved email parsing.
Security Updates
- Fixed a security issue with staff permissions.
Bug Fixes
- Fixed an issue with column sorting.
- Fixed an issue with cookies on logout.
- Guest ticket permissions fix.
Version 1.0.3
Released February 23, 2010
General Updates
- Improved email parsing.
- Improved language support.
Security Updates
- None.
Bug Fixes
- Various customer-reported bugs have been addressed in this release.
Version 1.0.2
Released September 27, 2009
General Updates
- New email parsing system for improved piping and POP3 support.
- Staff can now reply to tickets via email (when piping/POP3 is enabled).
- A closed ticket will now automatically re-open if an email reply is received.
- Experimental support for language localization in incoming / outgoing emails.
Security Updates
- None.
Bug Fixes
- Various customer-reported bugs have been addressed in this release.
Version 1.0.1
Released April 8, 2009
General Updates
- Users can now specify a MySQL port during installation.
- For email piping, message parsing is now improved. For ticket replies submitted via email, only content located above the indicated line will be parsed.
- Tickets can now be auto-assigned based on their department.
- Swift Mailer is now listed on the Credits page.
- Copy errors were corrected in the Install Center.
- The version check cache is now reset after a software upgrade is performed.
Security Updates
- Fixed XSS vulnerability.
- Prototype, Scriptaculous, and TinyMCE have been updated.
Bug Fixes
- Fixed email piping issue where bounced/returned emails would generate new tickets in the helpdesk.
- Essential user groups such as "Guests" are now protected from deletion.
- Character encoding and line breaks are now handled properly in canned replies when RTE is disabled.
- Fixed some character encoding issues in email notifications.
- Fixed issue with incorrect date and time in email notifications.
- File location issues in 'pop3.php' are now resolved.
- The 'Ticket ID' expression is no longer hardcoded in 'pipe.php' and 'pop3.php'.
- The recount knowledgebase stats function now works properly.
Version 1.0 Final
Released October 8, 2008
General Updates
- SMTP support is now available for outgoing email notifications.
Security Updates
- None.
Bug Fixes
- Email notifications in guest ticket replies now include the ticket key in the link.
- The user is now notified if they try to email a reply to a ticket that has been closed.
Version 1.0 RC2
Released August 24, 2008
General Updates
- Appearance of the Ticket Details panel has been redesigned for clarity.
- Appearance of the Skin List has been redesigned for clarity.
- Copy errors were corrected in the Install Center and Upgrade Center.
- Documentation links throughout the UI have been updated.
- Miscellaneous performance tweaks.
Security Updates
- None.
Bug Fixes
- Canned replies are functional again.
- Special characters now save correctly when editing a language.
- The 'View Tickets' button now works when viewing a user profile.
Version 1.0 RC1
Released September 15, 2007
General Updates
- Introduction of new Trellis Desk client-side skin.
- Complete revamp of Trellis Desk admin-side skin.
- All pages are now XHTML valid.
- Introduction of new Install Center and Upgrade Center.
- Updated installer to use XML system for skin installation.
- Email piping now supports MIME-encoded text.
- Added DST option to adjust member's time.
- Email dates are now relative to the recipient's time zone.
- Approve Members list in ACP now indicates if the member's email address has been validated.
- Email notifications are sent to the Administrators group when a new member is awaiting admin validation.
- The Notes panel stays open on load if the ticket has notes.
- More editable fields when editing ticket via ACP.
- Added Delete Member link to View Member page in ACP.
- Improved 'In Progress' ticket status handling.
- Added auto-login for guest tickets via email notification link.
- Updated TinyMCE to version 2.1.1.1.
- Updated Spell Checker to version 1.0.5.
- Shorter variable names used when possible.
- Added ability to unassign a ticket.
- Removed character input requirements (3 and 10 characters).
- Removed ACP language files.
- Miscellaneous performance tweaks.
Security Updates
- Incoming IP address and 'extra_l' values not filtered.
- Brute forcing hashes.
- Added intval() for incoming variables where appropriate.
- Defined important variables to false by default.
- Improved session handling (gets rid of duplicate sessions).
Bug Fixes
- Fixed issue where email notifications were being sent to staff whether or not email notifications were enabled.
- Display issue with ticket submission page is resolved.
- Fixed canned replies JavaScript issue when RTE is disabled.
- Fixed line break issue with canned replies when RTE is disabled.
- Group member counts are no longer off-track after software installation.
- Token field/hash for search is now included on knowledgebase page.
