Ticket Settings
From ACCORD5 Docs
To adjust your ticket settings, head over to the "Management" section of the ACP. In the grey sidebar menu, under System Settings, click on Ticket Settings.
You will be greeted with the Ticket Settings screen. Let's see if we can't make some sense of it:
Contents |
Allow New Tickets
If set to 'Yes', your helpdesk users will be able to submit new tickets. Recommended.
Enable KB Suggestions
If set to 'Yes', Trellis Desk will search through your knowledgebase and offer article suggestions to the user before they submit their ticket.
Allow Reply Rating
If set to 'Yes', your customers will be able to rate staff ticket replies with a thumbs up or a thumbs down.
Color Priorities
If set to 'Yes', priorities in the ticket list will be color-coded for awesomeness (and ease of identification).
Enable Rich Text Editor
If set to 'Yes', staff members will be able to use the TinyMCE rich text editor when composing ticket replies. Highly recommended.
Allow Attachments
If set to 'Yes', users will be able to attach files to tickets as long as group and department permissions allow this to happen.
Allow Guest Ticket Notification Emails
If set to 'Yes', guests will have the option of receiving notification emails when updates have been made to their ticket.
Allow Guest Upgrading
If set to 'Yes', guests will be able to upgrade to a registered member account simply by providing additional information, rather than having to register the usual way. The guest's tickets will also be tied to their shiny new member account.
Once you've finished configuring your settings, click "Update Settings".
